Legal & Regulatory Statements

   
General points

For loans, credit cards and all other forms of credit:

• All forms of credit are subject to regulations and conditions.
• You must be aged at least 18 years or over and resident in the UK (excluding Channel Islands and Isle of Man) to apply for credit.
• All lending is subject to the bank's appraisal of your financial status and the bank may seek to verify information provided in the application form.
• Full details and written consumer credit quotations are available on request for all products and services.
• Please see the appropriate product below for an address to write to for a quote.

BACB Personal Loan

• The rate you're offered will depend on your personal circumstances, credit assessment procedures and other related factors
• Full details and a written Consumer Credit quotation are available on request from BACB plc, 8-10 Mansion House Place London, EC4N 8BJ, UK.

   
BACB Savings

Useful definitions

Annual Equivalent Rate (AER) AER illustrates what the interest would be if interest was paid and compounded once each year. As every advert for a savings product will contain an AER, you will be able to compare more easily what return you can expect from your savings over time.  

Gross rate The gross rate is the contractual rate of interest payable before the deduction of income tax at the rate specified by law.

Financial Services Compensation Scheme

Important information about compensation arrangements

We are covered by the Financial Services Compensation provided by the FSCS.  The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations.  Most depositors - including most individuals and small businesses - are covered by the scheme.

In respect of deposits, an eligible depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000).   The £85,000 limit relates to the combined amount in all the eligible depositor’s accounts with the bank, including their share of any joint account, and not to each separate account.

For further information about the compensation provided by the FSCS (including the amounts covered and eligibility to claim) please call us, refer to the FSCS website (www.FSCS.org.uk) or call 020 7741 4100 or 0800 678 1100. Please note only compensation-related queries should be directed to the FSCS.

Deposits with us are held with BACB plc.  Please note that accounts with BACB include accounts in its trading name, BACB Finance.  The £85,000 limit relates to the combined amount in all the eligible depositor's accounts with BACB.

English law applies to our relationship with you. All communication will be in English.

   
BACB Insurance

BACB plc provides information to allow you to choose your insurance product and will pass your call, name or application to the appropriate partner detailed below. BACB plc, Registered Office, 8-10 Mansion House Place London, EC4N 8BJ, UK (registered in England, No. 3279730) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register no. 286384), except for Credit Cards & Loans where we are licensed by the Office of Fair Trading (OFT) licence no. 389792.

As with any insurance policy, there may be certain situations which are not covered. Please note: full details of the cover, terms and conditions are given in the policy, a copy of which is available on request.

Information about you and your insurance cover will be held by BACB and the insurers in their records for the purpose of your insurance. This includes underwriting, processing, claims handling and fraud prevention, which could include passing details to agents of the insurers or other insurers.

BACB Car Insurance - policies

BACB car insurance is underwritten by U K Insurance Limited, Registered Office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England No. 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority. Please note that quotes cannot be provided for existing BACB car insurance customers whose policy was in force before 31st May 2024.

BACB Home Insurance - policies

BACB home insurance is underwritten by U K Insurance Limited, Registered office: The Wharf, Neville Street, Leeds, LS1 4AZ.  Registered in England No. 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and Financial Conduct Authority.

BACB Travel Insurance

Travel Insurance is administered by FirstAssist Insurance Services, which is a trading style of Cigna Services (Europe) Limited and underwritten by Great Lakes Reinsurance (UK) PLC. Cigna Insurance Services (Europe) Limited is authorised and regulated by the Financial Conduct Authority. Great Lakes Reinsurance (UK) plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

BACB Life Insurance

BACB Life Insurance, Critical Illness Cover & Over 50s Life Insurance is provided by Legal & General Assurance Society Limited, Registered Office: One Coleman Street, London, EC2R 5AA (registered in England and Wales 166055). Terms, conditions and exclusions apply to all life insurance policies. Copies of the key features document, policy summary and complaints procedures are available on request. Legal & General Assurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

BACB Pet Insurance - policies

BACB's Pet Insurance is sold, underwritten and administered by Allianz Insurance plc registered in England no. 84638. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Allianz Insurance plc is onthe Financial Services Register, registration number 121849. BACB and Allianz Insurance plc are not part of the same corporate group.

   
BACB investment products

   
BACB Child Trust Fund

BACB plc is authorised and regulated by the Financial Services Authority (FSA) and introduces only to Family Investments who are authorised and regulated by the FSA.

    
Other important information

Lending Code

BACB subscribes to The Lending Code.  You can find out more about the Lending Code on the Lending Standards Board website.  Alternatively, you can download a PDF version of the Lending Code.

Telephone calls

Telephone calls may be recorded for security purposes and may be monitored under the BACB quality control procedures and those operated by our partners.

You may now make calls using Type Talk. Information is available in large print, audio, or braille on request. Please call us for details.

Complaints procedure

At BACB we aim to please, but we know that sometimes things go wrong. If you have a problem or complaint, please let us know and we'll try our best to sort it out. For details of who to contact, please see our Customer Complaints Policy. Complaints we cannot settle may be referred to the Financial Ombudsman Service.

Registered office

BACB plc, registered office at 8-10 Mansion House Place London, EC4N 8BJ, UK. A company incorporated in England. Registered number 3279730.

Who regulates us?

BACB plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, except for Credit Cards & Loans where we are licensed by the Office of Fair Trading (OFT).

BACB is a registered trademark of BACB plc.