Make a claim

• Check your Policy Document and Certificate of Insurance to understand if and when a claim can be made.

• The appropriate claim form can be downloaded below (please refer to Claim forms) or you can call us to request the appropriate form. Our telephone lines are open 8am - 8pm (Mon-Fri), 9am - 5pm (Sat) but closed every Sunday. An out of hours service is also available. This service allows you to leave a message and we will call you back.

• The claim form should be completed and sent to:
  BACB's Pet Insurance
  Claims Department
  8-10 Mansion House Place London, EC4N 8BJ, UK

• On receipt we will assess your claim and send a cheque if the claim is approved. An excess may apply. For more information on the applicable excess please refer to your Certificate of Insurance

     
For product details visit our pet insurance product page.

Please call us to request the appropriate claim form.

As a BACB's Pet Insurance customer, you are able to track the status of any claims you may have in progress. Call us to request access to our automated claim tracking system where you need your policy number and postcode to view any claims on your policy which are currently open, or were closed in the last six weeks. Please note that certain claims types including third party liability, custodial liability and pre-authorised claims cannot be tracked.